General FAQs
Browse through frequently answered questions about using DonorSnap. Not finding the answer to your question? Use the Search bar along the top, enter your question in the Community forum (go Back and click the Community browse link to the left), or email us at feedback@donorsnap.com
- How do I add another option to my drop-down list? (How to add an appeal, campaign, accounting code, etc.)
- How do I merge contacts?
- What is Persona?
- How do I delete a contact?
- My YTD (Year to Date) totals are pulling the wrong year
- Can I have multiple "Organization Contact"s?
- Can I attach a document (photo or letter) to my Contact?
- How do I add another User?
- What is a "User Defined" field?
- What is the "Value Received" field for?
- How do I track InKind donations?
- How do I track Matching Gifts?
- How do I track "Soft Credits"?
- I'm having trouble printing reports with Firefox